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Terms of Service

Last updated April 6, 2026

1. Acceptance of Terms

By accessing or using the WestCoast Automation Solutions website or services, you agree to be bound by these Terms of Service. If you do not agree, do not use our services.

2. Service Description

WestCoast Automation Solutions ("WestCoast," "we," "our") provides business automation services including but not limited to: automated call answering and routing, lead follow-up sequences, email response handling, search engine optimization, content creation, social media management, Google Business Profile optimization, advertising management, review collection, and performance reporting. Services are configured and maintained by WestCoast on behalf of the client ("you," "your").

3. User Responsibilities

You agree to:

4. Intellectual Property

All automation systems, code, workflows, and configurations developed by WestCoast remain the intellectual property of WestCoast Automation Solutions. You retain full ownership of your business data, customer information, content created on your behalf, and any data processed through our systems.

5. Data Processing and Privacy

In the course of providing services, WestCoast may process business data including customer contact information, call records, email content, and lead data. All data processing is performed solely for the purpose of delivering the contracted services. See our Privacy Policy for complete details on data handling practices.

5a. SMS / Text Messaging Terms

WestCoast Automation Solutions offers a conversational SMS program ("WestCoast Automation Solutions SMS") that lets you exchange text messages with our team about your inquiry, scheduling, and service updates. You can opt in by texting our business number, (805) 465-6421, or by submitting our contact form with your phone number and consent.

Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how SMS data is handled. SMS opt-in consent and phone numbers are not shared with or sold to third parties or affiliates for marketing purposes.

6. Service Level Expectations

WestCoast strives to maintain high availability of all automation systems. Scheduled maintenance windows will be communicated in advance when possible. While we aim for continuous uptime, we do not guarantee uninterrupted service and are not liable for temporary outages due to maintenance, third-party service issues, or circumstances beyond our control.

7. Payment Terms

Services are billed on a monthly basis. A one-time setup fee may apply depending on the selected plan. Payment is due at the beginning of each billing cycle. Failure to pay may result in service suspension. You may cancel your subscription with 30 days' written notice.

8. Limitation of Liability

To the maximum extent permitted by law, WestCoast Automation Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of our services. Our total liability shall not exceed the amount paid by you in the three (3) months preceding the claim.

9. Termination

Either party may terminate the service agreement with 30 days' written notice. Upon termination, WestCoast will:

You remain responsible for payment through the end of the notice period.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Ventura County, California.

11. Contact Information

For questions about these Terms, contact us at info@westcoastautomationsolutions.com.