62%
of calls to independent shops go unanswered
Service writer is on another line. Bay is loud. Lunch break. Phone rings, goes to voicemail, customer tries the next shop. Happens all day, every day.
- R.O. Writer auto-repair customer research
90%
of customers prefer text over phone for business
They don't want to sit on hold. They don't want to leave a voicemail. They want to type two sentences and get a reply. Shops that offer text get more bookings. Full stop.
- R.O. Writer, PartsTech State of General Auto Repair Shops
18% → 3%
drop in no-shows with automated reminders
One documented shop dropped no-shows from 18 percent to 3 percent within the first month of automated SMS reminders. At 98 percent SMS open rates, the math is obvious.
- Broadly no-show reduction study